Refund policy

We want every bottle you buy from The Wine Boutique to be a good experience. Here's how we handle returns.

Faulty wine
Sometimes a bottle is corked, oxidised or otherwise faulty. It happens, even with good wine. If you open a bottle from us and something's clearly wrong with it:
• Recork it (or replace the screw cap) and keep what's left.
• Take a photo of the bottle and label.
• Email hello@balitradingwine.co.za with your order number, the photo, and a short note on what's wrong.
• We'll arrange a replacement or refund.

We assess faulty-wine claims case by case. Please contact us within 14 days of opening the bottle.

Damaged in transit
If a bottle arrives broken or damaged, see our Shipping & Delivery page. Email us within 48 hours of delivery with photos, and we'll replace or refund.

Wrong product delivered
If we sent you the wrong wine, we apologise. Email us within 5 days of delivery and we'll arrange collection and replacement at no cost to you.

What we can't accept
• Bottles that have been opened (other than for faults)
• Bottles damaged after delivery
• Bottles returned after the timeframes above
• Bottles bought on sale or marked clearance, unless faulty

Refund method
Refunds are processed via Payfast back to your original payment method.