Privacy policy

Last updated: June 12, 2026

The Wine Boutique respects your privacy. This policy explains what personal information we collect, how we use it, and what your rights are under South Africa's Protection of Personal Information Act (POPIA).

What information we collect
When you use this site we may collect:
• Your name, email address, phone number and delivery address (when you place an order or sign up for our newsletter)
• Payment details (processed securely by Payfast — we don't store full card numbers)
• Order history and account preferences
• Website usage data (cookies, IP address, browser information)

Why we collect it
• To process and deliver your orders
• To send you order confirmations and shipping updates
• To send you marketing emails only if you've opted in
• To improve the site and your shopping experience
• To meet our legal obligations under South African liquor and tax law

Who we share it with
We share your information only with parties that help us fulfil your order:
• Payfast for secure payment processing
• Our courier partner for delivery
• Our email marketing platform — only if you've subscribed
• Our point-of-sale and inventory system

We never sell your data to third parties.

Cookies
This site uses cookies to remember your preferences, keep your cart active between visits, and help us understand how the site is used. You can disable cookies in your browser settings, but some site features may not work properly.

Your rights under POPIA
You have the right to:
• Access the personal information we hold about you
• Ask us to correct or update it
• Ask us to delete it (subject to our legal obligations to keep certain records)
• Object to or opt out of direct marketing at any time
• Lodge a complaint with the Information Regulator: www.justice.gov.za/inforeg/

Marketing emails
We only send marketing emails to people who've opted in. Every email has a one-click unsubscribe link. If you'd rather not wait, email hello@balitradingwine.co.za and we'll remove you immediately.

Data security
We use industry-standard security to protect your information, including SSL encryption on the site and secure payment processing via Payfast. No system is 100% secure, but we take this seriously.

Information Officer
Our designated Information Officer for POPIA purposes is DANIE GELDENHUYS. Contact: hello@balitradingwine.co.za

Updates
We may update this policy from time to time. The current version is always on this page.